Zendesk Sell

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Rank in CRM / Sales Software

#13

Global visibility score

12.5

95% CI10.6–14.4

Score over time

Shaded band = 95% bootstrap confidence interval. Orange markers = methodology events (model releases, panel versions). How this works

Perplexity

14.6

Mention rate13%

Position score0.27

Recommended9%

ChatGPT (OpenAI)

12.6

Mention rate12%

Position score0.21

Recommended9%

Claude (Anthropic)

7.5

Mention rate3%

Position score0.23

Recommended1%

Gemini (Google)

13.0

Mention rate9%

Position score0.29

Recommended8%

What the AIs say

Real answers from this week's measurement in which Zendesk Sell appeared — the receipts behind the score.

Claude (Anthropic) · recommended · listed #3

"What are the top-rated CRMs for customer support integration?"

…s marketing/sales tools - Ticketing, live chat, knowledge base included - Best for: Growing businesses already using HubSpot's ecosystem **Zendesk** - Purpose-built for customer support (not just CRM add-on) - Excellent ticketing system and multi-channel support - Strong app marketplace - Best for: Support-focused teams want…

Gemini (Google) · listed #2

"I need a CRM my field sales reps will actually use on their phones. Suggestions?"

…. * **Standout feature:** Caller ID integration (shows which CRM contact is calling their phone) and easy meeting prep screens. * **Zendesk Sell (formerly Base CRM)** * **Best for:** Reps who make a lot of phone calls/texts from the field. * **Why reps will use it:** Before Zendesk bought it, this was called Ba…

ChatGPT (OpenAI) · recommended · listed #1

"What are the top-rated CRMs for customer support integration?"

…that are widely used for customer support integration, with a short summary of why they stand out and which use cases they’re best for. 1. Zendesk Suite - Why: Built for support first — best-in-class ticketing, omnichannel (email, chat, voice, social), robust automation, SLAs, knowledge base and analytics. - Best for: Teams…

Perplexity · recommended · listed #1

"What are the top-rated CRMs for customer support integration?"

The **top-rated CRMs for customer support integration** are consistently cited as **Zendesk**, **Freshworks (Freshsales/Freshdesk)**, **HubSpot**, **Salesforce**, and **Zoho CRM**, with additional strong options like **BIGContacts**, **Help Scout**, **Hiver**, and **Zoho…

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Data from run #5. Methodology