Zendesk Sell #14 in CRM / Sales Software

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Rank in CRM / Sales Software

#14 ▽1

was #13 last cycle

Global visibility score

10.5 ▽ −1.0

95% CI 8.8–12.0

Score over time

Shaded band = 95% bootstrap confidence interval. Orange markers = methodology events (model releases, panel versions). How this works

By model

Perplexity

15.0

Mention rate8%

Position score0.32

Recommended5%

Gemini + web search

8.7

Mention rate3%

Position score0.28

Recommended2%

ChatGPT + web search

11.7

Mention rate6%

Position score0.29

Recommended5%

ChatGPT (OpenAI)

11.1

Mention rate12%

Position score0.18

Recommended5%

Claude (Anthropic)

7.7

Mention rate5%

Position score0.21

Recommended1%

Gemini (Google)

8.3

Mention rate3%

Position score0.26

Recommended2%

By question type

Where Zendesk Sell shows up, by the intent behind the question. Every crm / sales software panel asks the same balanced mix — 10 prompts per type — so these rates are directly comparable. A gap here (strong on recommendations, invisible on comparisons) is where AI visibility is being won or lost.

Question type	Mentioned	Recommended
Recommendations “What's the best option for me?”	8/240 answers3%	1%
Comparisons “How do the top options stack up?”	8/240 answers3%	3%
Ready to buy “Which one should I actually get?”	11/240 answers5%	1%
Problem-solving “I have this problem — what fixes it?”	4/240 answers2%	0%
Informational “How does this kind of product work?”	54/240 answers23%	13%

What the AIs say

Real answers from the latest measurement in which Zendesk Sell appeared — the receipts behind the score.

Claude (Anthropic) · recommended · listed #2

"What are the top-rated CRMs for customer support integration?"

…tomer view - Integrates smoothly with HubSpot's marketing/sales tools - Good for: Small-to-mid businesses wanting an all-in-one platform **Zendesk** - Purpose-built for customer support, robust CRM capabilities - Excellent omnichannel support (email, chat, phone, social) - Strong automation and AI features (Answer Bot) - Goo…

Gemini (Google) · recommended · listed #2

"What are the top-rated CRMs for customer support integration?"

…t free CRM tier, and seamless data sharing across teams. * **Cons:** Paid tiers get expensive quickly as your contact list grows. ### 2. Zendesk (Zendesk Suite + Zendesk Sell) *Best for Support-First Organizations* Zendesk started as a customer support ticketing system and built a CRM (Zendesk Sell) to match it. It is the…

Gemini + web search · listed #3

"HubSpot vs Pipedrive for a small sales team?"

…es seamlessly with over 500 third-party apps. If you already use separate tools—like Mailchimp for marketing, Slack for communications, and Zendesk for customer service—Pipedrive acts as the perfect, lightweight "sales hub" that hooks into everything. * **HubSpot (All-in-One):** HubSpot’s greatest advantage is its **unified c…

ChatGPT (OpenAI) · recommended · listed #2

"Which CRM platforms pair CRM and helpdesk best?"

Short answer: the best platforms that combine CRM and helpdesk are HubSpot (CRM + Service Hub), Zendesk (Support + Sell), Freshworks (Freshdesk + Freshsales), Salesforce (Sales Cloud + Service Cloud), and Zoho (CRM + Zoho Desk). Which is “best” depends on company size, channels, bud…

ChatGPT + web search · recommended · listed #1

"What are the top-rated CRMs for customer support integration?"

Short answer — the CRMs and support platforms most frequently rated highest for customer-support integration are: - Zendesk (Zendesk for Customer Service) — strong omnichannel ticketing, large ecosystem of integrations (phone, chat, apps) and good scalability for mid-market → enterprise. ([g2.com](http…

Perplexity · listed #1

"I need a CRM my field sales reps will actually use on their phones. Suggestions?"

…d.[11] - **Pipeline CRM** — a better choice if you want **one CRM for both inside and outside reps** in a smaller or mid-sized team.[3] - **Zendesk Sell** — worth a look if you want a more general CRM with a mobile app, though the field-sales-specific results favor the dedicated outside-sales tools above.[12][17] A practical rule…

Where the AIs get it from

Domains cited by search-backed answers that mentioned Zendesk Sell (34 answers, 2026-08-01). Your own domain is highlighted — presence in the others is the GEO opportunity.

Cited domain	Answers citing it
reddit.com	23
youtube.com	21
zendesk.com own domain	18
salesforce.com	14
zapier.com	13
monday.com	13
hubspot.com	12
bigcontacts.com	11

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Head-to-head: Zendesk Sell vs HubSpot · Zendesk Sell vs Pipedrive · Zendesk Sell vs Salesforce — or the full CRM / Sales Software leaderboard.

Data from run #65. Methodology