SugarCRM #13 in CRM / Sales Software
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Score over time
Shaded band = 95% bootstrap confidence interval. Orange markers = methodology events (model releases, panel versions). How this works
By model
Perplexity
Gemini + web search
ChatGPT + web search
ChatGPT (OpenAI)
Claude (Anthropic)
Gemini (Google)
By question type
Where SugarCRM shows up, by the intent behind the question. Every crm / sales software panel asks the same balanced mix — 10 prompts per type — so these rates are directly comparable. A gap here (strong on recommendations, invisible on comparisons) is where AI visibility is being won or lost.
| Question type | Mentioned | Recommended |
|---|---|---|
| Recommendations “What's the best option for me?” | 0% | |
| Comparisons “How do the top options stack up?” | 2% | |
| Ready to buy “Which one should I actually get?” | 0% | |
| Problem-solving “I have this problem — what fixes it?” | 2% | |
| Informational “How does this kind of product work?” | 2% |
What the AIs say
Real answers from the latest measurement in which SugarCRM appeared — the receipts behind the score.
Claude (Anthropic) · listed #2
"What are the best open or affordable alternatives to the big CRM vendors?"
…aggressive as you grow - **Odoo CRM** — Open source, part of a larger business suite; self-hosted or cloud - **SuiteCRM** — Fork of the old SugarCRM community edition; fully open source, self-hostable - **EspoCRM** — Lightweight, open source, decent for small teams willing to self-host - **Twenty** — Newer open-source CRM, Not…
Gemini (Google) · listed #2
"CRM with unlimited contacts on the free tier — what exists?"
…dern, fast, and highly customizable. Excellent for B2B. * **SuiteCRM:** The enterprise-grade open-source CRM. It is a clone of Salesforce/SugarCRM. Extremely powerful but has a dated UI. * **Odoo Community Edition:** A massive ERP that includes a great CRM module. --- ### Summary: Which one should you choose? * Choos…
Gemini + web search · listed #3
"What are the best open or affordable alternatives to the big CRM vendors?"
…ly functional, deeply customizable, but has a slightly dated, utilitarian user interface. * **Key Strengths:** It is a fork of the original SugarCRM and remains one of the most mature open-source CRMs available. It supports complex automation, custom modules, detailed reporting, and deep integration with SQL databases. * **Co…
ChatGPT (OpenAI) · listed #1
"I need a free CRM that doesn't cap my contact list. Options?"
…. Options by category 1) Self‑hosted / open source (no contact cap except your server capacity) - SuiteCRM — feature‑rich, mature fork of SugarCRM. Good for heavy customization and larger datasets. Requires hosting/maintenance. - EspoCRM — lighter, easier to install, good UI and APIs. - CiviCRM — built for NGOs/donor managem…
ChatGPT + web search · listed #1
"What are the best open or affordable alternatives to the big CRM vendors?"
…Open-source / self‑hosted (best when you want control, lower license cost, or on‑prem data) - SuiteCRM — mature, enterprise‑grade fork of SugarCRM; strong feature set for sales/service and a large community. ([suitecrm.com](https://suitecrm.com/?from=explinks.com&utm_source=openai)) - ERPNext (Frappe) — full open‑source ER…
Perplexity · recommended · listed #8
"What are the best alternatives to Salesforce?"
…ward setup.[2][4][9][10] - **Zendesk Sell** — best for companies focused on **sales workflow and customer support alignment**.[2][4][9] - **SugarCRM** — best for teams needing **deeper customization** and enterprise-style CRM control.[2][9][14] - **monday CRM** — best for teams that want a **flexible, no-code workflow** and bo…
Where the AIs get it from
Domains cited by search-backed answers that mentioned SugarCRM (10 answers, 2026-08-01). Your own domain is highlighted — presence in the others is the GEO opportunity.
| Cited domain | Answers citing it |
|---|---|
| salesforce.com | 5 |
| zendesk.com | 5 |
| gartner.com | 5 |
| forbes.com | 5 |
| creatio.com | 4 |
| devrev.ai | 4 |
| juro.com | 4 |
| walkme.com | 4 |
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Head-to-head: SugarCRM vs HubSpot · SugarCRM vs Pipedrive · SugarCRM vs Salesforce — or the full CRM / Sales Software leaderboard.
Data from run #65. Methodology