Norton #4 in Antivirus Software
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Score over time
Score 36.3 (95% CI 33.6–38.8) as of 2026-07-13. The trend line appears once a second monthly run lands.
Shaded band = 95% bootstrap confidence interval. Orange markers = methodology events (model releases, panel versions). How this works
By model
Perplexity
Gemini (Google)
ChatGPT (OpenAI)
Claude (Anthropic)
By question type
Where Norton shows up, by the intent behind the question. Every antivirus software panel asks the same balanced mix — 10 prompts per type — so these rates are directly comparable. A gap here (strong on recommendations, invisible on comparisons) is where AI visibility is being won or lost.
| Question type | Mentioned | Recommended |
|---|---|---|
| Recommendations “What's the best option for me?” | 39% | |
| Comparisons “How do the top options stack up?” | 14% | |
| Ready to buy “Which one should I actually get?” | 45% | |
| Problem-solving “I have this problem — what fixes it?” | 9% | |
| Informational “How does this kind of product work?” | 5% |
What the AIs say
Real answers from the latest measurement in which Norton appeared — the receipts behind the score.
Claude (Anthropic) · listed #1
"I got billed unexpectedly for antivirus renewal, how can I get a refund or cancel?"
…speed) **Contact the antivirus company directly:** - Look for "Billing," "Refunds," or "Support" on their website - Many major providers (Norton, McAfee, Avast, etc.) have specific refund policies for auto-renewals - Live chat is often faster than email/phone **Check your account dashboard:** - Log into your account on th…
Gemini (Google) · listed #1
"Should I bother installing antivirus on my Chromebook?"
…install traditional antivirus software on a Chromebook.** In fact, due to how ChromeOS is designed, traditional antivirus programs (like Norton, McAfee, or Bitdefender) can’t even run the way they do on Windows or Mac. Here is a breakdown of why Chromebooks are so secure, what actually threatens them, and how you can ke…
ChatGPT (OpenAI) · listed #1
"I can't uninstall my old antivirus software completely, what's the fix?"
…Most AV vendors provide an official cleanup/uninstall tool that is designed to remove persistent services, drivers and registry keys (e.g., Norton Remove & Reinstall; McAfee MCPR; Avastclear/Avast Uninstall; Kaspersky kavremover; Bitdefender uninstall tool). Search: “[vendor name] removal tool” and run their official tool as…
Perplexity · recommended · listed #1
"What's the best antivirus to protect my Android phone?"
The **best antivirus for Android** in 2026 is **Norton 360** (specifically Norton 360 Deluxe), which tops expert lists for its strong real-time protection, useful extras, and affordability [1]. **Bitdefender Total Security** is the pr…
Where the AIs get it from
Domains cited by search-backed answers that mentioned Norton (141 answers, 2026-07-13). Your own domain is highlighted — presence in the others is the GEO opportunity.
| Cited domain | Answers citing it |
|---|---|
| reddit.com | 131 |
| youtube.com | 94 |
| security.org | 79 |
| pcmag.com | 76 |
| cnet.com | 36 |
| allaboutcookies.org | 32 |
| learn.microsoft.com | 32 |
| facebook.com | 29 |
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Head-to-head: Norton vs Microsoft Defender · Norton vs Bitdefender · Norton vs Malwarebytes — or the full Antivirus Software leaderboard.
Data from run #58. Methodology