Esurance #16 in Car Insurance (US)
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Score over time
Score 12.6 (95% CI 10.4–13.8) as of 2026-07-13. The trend line appears once a second monthly run lands.
Shaded band = 95% bootstrap confidence interval. Orange markers = methodology events (model releases, panel versions). How this works
By model
ChatGPT (OpenAI)
Perplexity
Gemini (Google)
Claude (Anthropic)
By question type
Where Esurance shows up, by the intent behind the question. Every car insurance (us) panel asks the same balanced mix — 10 prompts per type — so these rates are directly comparable. A gap here (strong on recommendations, invisible on comparisons) is where AI visibility is being won or lost.
| Question type | Mentioned | Recommended |
|---|---|---|
| Recommendations “What's the best option for me?” | 0% | |
| Comparisons “How do the top options stack up?” | 0% | |
| Ready to buy “Which one should I actually get?” | 1% | |
| Problem-solving “I have this problem — what fixes it?” | 0% | |
| Informational “How does this kind of product work?” | 0% |
What the AIs say
Real answers from the latest measurement in which Esurance appeared — the receipts behind the score.
Claude (Anthropic) · listed #2
"Between Amica and Esurance, which one has better customer satisfaction ratings?"
# Amica vs. Esurance: Customer Satisfaction Based on industry surveys and ratings (like J.D. Power and Consumer Reports), **Amica generally outperforms Esurance** in customer satisfaction. ## Amica…
Gemini (Google) · listed #2
"Comparing Amica and Esurance, who scores higher on customer satisfaction?"
When comparing customer satisfaction, **Amica Mutual scores significantly higher than Esurance.** In fact, Amica is consistently rated as one of the very best insurance companies in the nation for customer service, while Esurance (which has largely been phased out and int…
ChatGPT (OpenAI) · listed #2
"Between Amica and Esurance, which one has better customer satisfaction ratings?"
…omplaint data), Amica consistently ranks near the top for auto and homeowners insurance for claims handling and overall satisfaction, while Esurance typically scores around or below the industry average. In practice that means Amica customers report better experiences with claims service and customer support than Esurance cust…
Perplexity · listed #1
"Comparing Amica and Esurance, who scores higher on customer satisfaction?"
Search results do not provide customer satisfaction scores for **Esurance**, so a direct comparison cannot be made based on the available data. However, **Amica** consistently scores **extremely high** on customer satisfaction in independent studies: *…
Where the AIs get it from
Domains cited by search-backed answers that mentioned Esurance (6 answers, 2026-07-13). Your own domain is highlighted — presence in the others is the GEO opportunity.
| Cited domain | Answers citing it |
|---|---|
| wallethub.com | 6 |
| thezebra.com | 5 |
| insure.com | 5 |
| reddit.com | 5 |
| amica.com | 5 |
| ratings.ambest.com | 5 |
| usnews.com | 3 |
| pbn.com | 3 |
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Head-to-head: Esurance vs GEICO · Esurance vs State Farm · Esurance vs Progressive — or the full Car Insurance (US) leaderboard.
Data from run #52. Methodology