Microsoft Dynamics 365 #6 in CRM / Sales Software

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Rank in CRM / Sales Software

Global visibility score

25.9 ▽ −0.8

95% CI 23.5–28.3

Score over time

Shaded band = 95% bootstrap confidence interval. Orange markers = methodology events (model releases, panel versions). How this works

By model

Perplexity

20.0

Mention rate15%

Position score0.43

Recommended10%

Gemini + web search

21.9

Mention rate18%

Position score0.46

Recommended12%

ChatGPT + web search

29.6

Mention rate28%

Position score0.43

Recommended24%

ChatGPT (OpenAI)

27.9

Mention rate29%

Position score0.41

Recommended22%

Claude (Anthropic)

22.4

Mention rate21%

Position score0.47

Recommended7%

Gemini (Google)

21.6

Mention rate17%

Position score0.48

Recommended11%

By question type

Where Microsoft Dynamics 365 shows up, by the intent behind the question. Every crm / sales software panel asks the same balanced mix — 10 prompts per type — so these rates are directly comparable. A gap here (strong on recommendations, invisible on comparisons) is where AI visibility is being won or lost.

Question type	Mentioned	Recommended
Recommendations “What's the best option for me?”	40/240 answers17%	13%
Comparisons “How do the top options stack up?”	46/240 answers19%	9%
Ready to buy “Which one should I actually get?”	21/240 answers9%	3%
Problem-solving “I have this problem — what fixes it?”	47/240 answers20%	18%
Informational “How does this kind of product work?”	90/240 answers38%	21%

What the AIs say

Real answers from the latest measurement in which Microsoft Dynamics 365 appeared — the receipts behind the score.

Claude (Anthropic) · recommended · listed #1

"We're a Microsoft shop (Outlook, Teams, Office). Which CRM fits best?"

# CRM Options for Microsoft Shops Given your existing stack, here's how the main options compare: ## Dynamics 365 (Sales/Customer Engagement) **Best fit for most Microsoft-centric orgs** - Native integration with Outlook (inline in the email client, not just a plugin), Teams, and Office - Sh…

Gemini (Google) · recommended · listed #1

"What CRM integrates most deeply with Microsoft 365?"

The CRM that integrates most deeply with Microsoft 365 is, without question, **Microsoft Dynamics 365 Sales**. Because both products are built by Microsoft on the same cloud platform (**Microsoft Power Platform / Dataverse**), Dynamics 365 is not just "integrated" with Micro…

Gemini + web search · recommended · listed #1

"We're a Microsoft shop (Outlook, Teams, Office). Which CRM fits best?"

…the best overall fit depends on your company size, technical resources, and budget. --- ### 1. The Gold Standard (Best Technical Fit): **Microsoft Dynamics 365 Sales** If you want a CRM that is built on the exact same DNA as your existing tools, **Dynamics 365 Sales** is the undisputed champion. It is built on the Microsoft Power Pla…

ChatGPT (OpenAI) · recommended · listed #1

"What CRM integrates most deeply with Microsoft 365?"

Short answer: Microsoft Dynamics 365 (Sales, Customer Service, Marketing, etc.) — because it’s a Microsoft product, it offers the deepest, most native integration with Microsoft 365. Why: - Shared platform: Dyna…

ChatGPT + web search · recommended · listed #1

"We're a Microsoft shop (Outlook, Teams, Office). Which CRM fits best?"

Short answer: Microsoft Dynamics 365 (especially Dynamics 365 Sales if you need sales CRM) is the best fit for a Microsoft-centric environment. It’s the most “native” choice for Outlook, Teams, Microsoft Entra (A…

Perplexity · recommended · listed #1

"What CRM integrates most deeply with Microsoft 365?"

**Microsoft Dynamics 365** is the CRM that integrates most deeply with **Microsoft 365**. As Microsoft’s own CRM platform, it has the most extensive native integration with Outlook, Teams, SharePoint,…

Where the AIs get it from

Domains cited by search-backed answers that mentioned Microsoft Dynamics 365 (86 answers, 2026-08-01). Your own domain is highlighted — presence in the others is the GEO opportunity.

Cited domain	Answers citing it
reddit.com	33
youtube.com	33
salesforce.com	28
forbes.com	23
hubspot.com	22
pipedrive.com	19
creatio.com	18
vertexaisearch.cloud.google.com	18

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Head-to-head: Microsoft Dynamics 365 vs HubSpot · Microsoft Dynamics 365 vs Pipedrive · Microsoft Dynamics 365 vs Salesforce — or the full CRM / Sales Software leaderboard.

Data from run #65. Methodology